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Edenred Romania, the largest issuing company of cards and benefits vouchers for employees the global leader in payment solutions for the working world, launched on June 26 the Apple Pay service for its digital meal vouchers issued in Romania.
Edenred Romania issues Ticket Restaurant® branded cards and tickets for almost approximately 1,300,000 employees in Romania, and 1 million of them opted for digital meal vouchers on cards.
Meal vouchers digital payments through Apple Pay include enrolling the Edenred Ticket Restaurand® card within the Apple Pay Wallet app. The eligible devices for these payments are iPhone SE, iPhone 6 and updated versions, iPad Pro, iPad Air 2, iPad Mini 4, iPad Mini 3 and iPad 2017, as well as all versions of Apple watches.
Ticket Restaurant® users can make mobile payments via Apple Pay by simply approaching their Apple device by the contactless POS terminals available in the Edenred merchants network. For merchants, the new service does not involve any additional developments or investments.
Payments through Apple Pay bring added comfort and safety, because card details are never stored or shared on the phone, tablet or watch used and are never communicated to merchants where payments are made. Apple Pay generates a unique number for each transaction in order to keep the security and confidentiality of the payment.
Edenred Ticket Restaurant® card users made over 31.64 million transactions to partnered merchants in 2018, with 83% more than 2017, when there were registered 17.24 million transactions.
More than 90% of the Edenred electronic meal voucher payments in Romania are contactless, a strong indication that their users are ready for mobile payments.
"We are very proud that today's 1 million Edenred Ticket Restaurant® users are the first in Romania to make mobile payments with meal vouchers, gaining added comfort and safety. The Edenred employee benefits eco-system is today mostly digital, and the first addition of Apple Pay is a new step forward." says Dana Sîntejudean, General Manager of Edenred Romania & Moldova.
Edenred is the world's leading provider of payment solutions for the working world, connecting 830.000 companies and customer organizations, 47 million user-employees and 1.7 million partner traders from 45 countries. In 2018, the Edenred Group handled 2.5 billion transactions, mainly through mobile apps, online platforms and cards, accounting for more than € 28 billion in business volumes.
Edenred Romania has been awarded with the first quality certification in Romania in Customer Satisfaction and customer service, according to the international standard ISO 10002: 2018, from the audit and certification company Bureau Veritas.
ISO 10002: 2018 "Customer Satisfaction" is an international standard that certifies how companies think, organize and conduct business to increase customer satisfaction with the products and services they provide. Certified companies are demonstrating that they focus their business around the goal of generating value for customers, considering customer satisfaction a leading pillar in everything that means planning, design, management, operations, and innovation within the organization. In order to obtain ISO 10002: 2018 certification, companies need to propose innovative and complete solutions to address each customer, user, and business partner requests.
Edenred Romania serves over 35,000 customer companies and more than 1,500,000 users and 65,000 partner merchants for a portfolio of complex products and services: meal vouchers, gift vouchers, cultural vouchers, holiday vouchers, both on card and paper, as well as prepaid cards for business expenses. "It's a complex ecosystem, and customer satisfaction and service quality are one of the key ingredients," says Bianca Schmidt, Product & Marketing Director of Edenred Romania.
In order to obtain ISO 10002: 2018 certification, companies must implement and demonstrate that they consistently apply systems and workflows that ensure customer satisfaction - from how they encourage their customers to communicate their potential dissatisfaction, or complaints, until these grievances are resolved fairly, quickly, efficiently and politely, including procedures whereby customer feedback is integrated into a system to further improve those products and services or to innovate and launch new products.
The ISO 10002: 2018 standard is one of the most complex and strict in the industry, so very few companies have already managed to align their working processes with the new requirements. In Romania, Edenred is the first company to be certified ISO 10002: 2018, over 12300 companies with quality management certifications (ISO 9001: 2008, ISO 9001: 2015).
« Edenred has constantly adapted and reinvented customer service, so today we have teams, systems, technology platforms and workflows tailored to the era and world: our customers can choose any type of interaction they prefer, either direct and personal, or through call center, VIP call center or self-service through Edenred digital platforms. We have an open, efficient and easy-to-use process to handle any customer demand.
The ISO 10002: 2018 certification, obtained through an exhaustive and particularly attentive audit led by Bureau Veritas, is a recognition and guarantee that each customer interaction with Edenred is supported by specialized teams that have the training, motivation and the resources needed to provide excellent services, regardless of the typology of the operation. », adds Bianca Schmidt.
Edenred's new certification in Romania adds to existing certifications - the ISO 9001: 2015 quality management standard, as well as the certification of the partner merchant network.
Edenred is the world's leading provider of prepaid solutions for the working world, linking 830,000 customer companies, 47 million employee users and 1.7 million partner traders across 46 countries.
Long-awaited, since the end of 2018, cultural vouchers and digital gift vouchers have become reality in Romania today: Edenred Romania has been licensed to issue digital gift vouchers and cultural vouchers.
Cultural vouchers are a whole new benefit, which is aimed at bringing culture closer to Romanian employees and their families. Digital gift vouchers are the modernization of an already existing and widely used benefit, being offered on a gift card in a classic, paper-based gift.
Edenred obtained the authorization for the issue of cultural tickets in Romania on 24th May 2019 and will issue such vouchers both on the card and on paper.
Cultural vouchers can be offered to all employees by employers on a monthly basis, in the amount of 150 lei per employee, and occasionally in the amount of 300 lei per event. The cultural vouchers thus offered are exempt from social charges for both companies and employees, subject only to 10% of the employee's income tax. Cultural vouchers are deductible within 5% of the value of personnel wage costs.
With cultural vouchers, employees will be able to pay for cultural goods and services from a wide range of addresses. "Edenred vouchers and cultural cards will open doors for hundreds of thousands of employees to shows, concerts, cinemas, museums, festivals, fairs and exhibitions, themed parks, books, school textbooks, musical albums, conferences, language classes, piano/robotics/astronomy/history lessons ... the palette of choices opens new horizons of knowledge for all. Culture can become a daily habit." says Dana Sîntejudean, CEO of Edenred Romania & Moldova.
Cultural vouchers are a long-awaited and necessary solution, given that culture and leisure activities occupy so far a very limited place in the average spending of Romanians, accounting for only 3.9% of the total monthly expenses. Also spendings in education represent only 0.7% of the monthly expenses of Romanians, according to the latest INSSE reports, for the fourth quarter of 2018.
"Vouchers and cultural cards will eliminate some of the financial barriers that limit employees' access to cultural activities. At the same time, cultural vouchers will help companies build a healthy work environment, support the professional and personal development of employees, and invest in employees' well-being. Investing in culture is the most profitable choice for social and economic progress." adds Dana Sîntejudean.
Edenred has already developed a network of partners where you can use cultural cards and vouchers at a national level, starting partnerships to cover all types of cultural products and services.
Edenred partners include Cărtureşti, Bilete.ro, Libris, Librarium, as well as ticketing platforms such as www.eventbook.ro, www.myticket.ro, www.bilete.ro or www.entertix.ro, with hundreds shows, concerts and events in the offer, from Untold or Electric Castle to Summer Magic or Gaşca Zurli.
When it comes to digital gift vouchers, they can be offered to employees and their minor children in the amount of 150 lei per beneficiary, for Easter, Christmas, 1st of June and March 8th. Gift vouchers granted to employees are exempt from social contributions and income tax and are deductible up to 5% of the salary costs. They can also be used in marketing, promotion, or protocol programs.
Edenred digital gift vouchers can be used in over 4,000 merchant parteners across the country, covering both independent and large retail chains, hypermarkets, fashion, electro and IT, jewelery, cosmetics, and more.
"Digital gift vouchers are a big step forward in employee motivation and reward programs. Edenred issues gift vouchers for thousands of companies and hundreds of thousands of their employees for 15 years, and the job market is ready for digital solutions. Gift vouchers are on the 4th place in the top of the extrasalary benefits provided by companies in Romania, so their digitization is very good news. Romania's new work, consumption and living habits required a digital solution to make their lives easier, and now we have this solution. Digitization allows us to connect companies more quickly with employees and traders, into a modern ecosystem that everyone wins." says Dana Sîntejudean.
Edenred is the world's leading provider of payment solutions for the world of work, connecting 830,000 customer companies, 47 million employee users and 1.7 million partner traders from 45 countries.
In Romania, Edenred serves more than 35,000 customer companies and over 1,500,000 users for meal cards and vouchers, gift vouchers, holiday vouchers, social vouchers, and business prepaid cards.
Edenred, the global leader in payment solutions for the working world, connects 830,000 corporate clients, 47 million employee users and 1.7 million partner merchants across 45 countries. Thanks to its global technology platform, the Group managed 2.5 billion transactions in 2018, primarily carried out via mobile applications, online platforms and cards, and representing more than €28 billion in business volume.
Edenred’s 8,500 staff are driven by a commitment to improving employees’ quality of life, increasing companies’ efficiency and boosting merchants’ revenues. They achieve this through three business lines:
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC Next 20, FTSE4Good, DJSI Europe and MSCI Europe.
Ticket Cadou and Compliments Cards can be used by companies to offer Easter gifts to clients and business partners (distributors, agents and representatives, suppliers and any other kind of partner), and the offered amounts are deductible expenses.
They can both be used to purchase any type of products or services: clothing, footwear, cosmetics, jewelry, personal care services or even food products, in small stores or the large commercial chains.
Gift cards can be spent in more than 55 000 stores all over the country, and Compliments cards, which work on the Mastercard platform, can be used in more than 3000 stores.
In Romania, more than 30 000 companies award their employees various types of vouchers and cards issued by Edenred: Ticket Restaurant® meal vouchers, Ticket Cadou® gift vouchers, Compliments® gift cards, Ticket Vacanţa® holiday vouchers etc.
During the last few years, gift vouchers and cards have reached the top of the employers and employees preferences, because they bring various tax and logistic benefits for companies, while ensuring freedom of choice and maximum spending flexibility for employees.
«Gift vouchers and cards are the ideal choice to reward employees and partners, blending the flexibility of cash bonuses and the memorability of physical gifts. They practically settle both the companies’ needs to increase the efficiency of budgets and logistic simplification, and the employees’ desire to choose themselves the gifts they actually want, from the most varied network of partner stores across the country», states Dana Sîntejudean, General Manager of Edenred Romania.
The recent amendments made to the Tax code have not affected the gift vouchers’ regime, and thus they kept the tax benefits, both for companies and for employees.
Awarded on the occasion of important events during the year, gift vouchers are exempted from the social taxes paid by the employees and the company, within the limit of maximum 150 lei per employee and per minor child, and beginning from last year, they have been also exempted from the calculation of the income tax applied to employees.
Gift vouchers and cards can be awarded to the employees, as well as to their minor children, for Christmas, Easter and June 1st (Children’s day), and for March 8th they can be awarded to female employees.
This tax framework allows employers to show their generosity towards their employees, if they are parents. « For instance, in case of an employee who has 2 minor children, the employer can offer gift vouchers up to 450 lei fully exempted from social taxes and income taxes, namely 150 lei per beneficiary. Christmas is a family Holiday, and gift vouchers help employers offer gifts that bear very personal emotional impact, thus gaining their employees’ loyalty », adds Dana Sintejudean.
Gift vouchers can also be used for business entertainment, in the relationship with the business partners, natural persons or legal entities, and they are deductible within the limit of 2% of the Profit.
Gift vouchers are used in marketing campaigns, market studies, commercials and advertising, they are deductible, and can be included in the category of expenses made for the purpose of gaining revenues.
The widest network accepting gift vouchers and cards from Edenred
In addition to the exemption from salary taxes and contributions, the major advantage of Edenred gift vouchers and cards is the freedom of using them. Employees who receive gift vouchers have the widest network available, more than 60.000 partner retailers across the country, where they can buy any type of gift.
The network of Edenred partner retailers includes all the large hypermarket and supermarket chains, and also renowned brands of fashion and cosmetics, bookstores, jewelry, toy stores, IT & electronics, accessories, decorations, DIY stores, sports products, tourism agencies.
Edenred gift cards can also be used in all types of stores, present all over the country.
Edenred is a leader on the market of prepaid vouchers and cards for employees, both in Romania and internationally. In Romania, Edenred serves more than 35.000 client companies and 1 million users of Ticket Restaurant® meal vouchers and cards, gift vouchers and cards, childcare vouchers, holiday vouchers, social vouchers, as well as prepaid cards for business expenses.
[imagelink="91"]The study emphasized that the decision related to the benefits packages is made without involving employees very much. Thus, only 40% of the interviewed companies consult their employees before offering them a new benefit.
The differences among medium and small companies are also visible in terms of the degree of employee involvement: medium companies involve employees in proportion of 36%, while large companies, with more than 250 employees, consult their employees in proportion of 58%.
[imagelink="92"]Moreover, among the employees who are requested to give an opinion on the choice of extra-salary benefits, 79% are involved in the decision at idea proposal level, while 25% get involved by choosing from a predefined list of benefits.
More than 2.5 million employees in Romania receive meal vouchers, this being the most common extra-salary benefit, used by companies to support their employees’ lunch break, during working days.
Electronic meal vouchers were launched in October 2015, following certain law changes that allowed issuing them on electronic support, in addition to the classic format on paper, which continues to work in parallel with the cards.
„Electronic meal cards represent a great step forward in the modern extra-salary benefit programs in Romania. Edenred meal cards simplify administrative procedures for companies and bring employees an increased flexibility. The fact that within only 2 years since the launching of the electronic meal vouchers, more than 750.000 employees have already opted for Ticket Restaurant meal cards, confirms the Romanians’ appetite for digital technologies and for the benefits that they bring to the daily life”, states Dana Sintejudean, Deputy General Manager of Edenred Romania.
70% of the employees work in large companies, with more than 100 employees. The transition towards electronic meal cards is increasing among medium and small companies, as 20% of the meal card users are working in companies having between 40 and 100 employees and other 10% in companies with less than 40 employees.
Edenred Ticket Restaurant® meal cards can be used to purchase food products in more than 11.000 partner stores and restaurants, ensuring 100% coverage nationwide: hypermarkets, supermarkets, food stores, restaurants, pizza places, pastry shops, etc.
„A remarkable trend is the increasing number of payments made using meal cards in neighboring restaurants and food stores by 8%. This is a strong indicator showing that employees use their meal cards more and more during the lunch break, especially that the maximum value of a meal voucher is currently 15,18 lei, which most of the time covers the cost of a lunch. Edenred solutions support healthy life habits, among which, correct nutrition and compliance with a real lunch break”, states Dana Sintejudean, General Manager of Edenred Romania.
Edenred meal cards are issued under the Mastercard license, they are secured with a PIN code and microchip, and allow contactless payments. During the first quarter of 2017, the number of contactless payments increased to 87%, compared to 80% in 2016. The average value of transactions performed using Edenred meal cards was 36.2 RON during the first quarter of 2017, slightly increasing from 34.5 RON in 2016.
Meal vouchers, an extra-salary benefit, existing in more than 40 countries, inclusively in EU Member states, has existed in Romania since 1999 and their purpose is to increase the purchasing power among active employees. Meal vouchers have a proven positive impact on companies, beneficiaries, partner retailers and even have positive effects on the state, by diminishing the grey economy. The maximum value of a meal voucher that can be awarded to an employee for each completed working day is 15,18 lei. Meal cards and paper vouchers have identical tax regulations and will continue to coexist in the following period.
Edenred issues electronic meal vouchers through Ticket Restaurant® cards, in Romania, as well as in countries such as France, Germany, the Czech Republic, Belgium, Spain, Slovakia, Austria, Greece, and Turkey.
In Romania, Edenred serves more than 35.000 client companies and 1.5 million users for Ticket Restaurant® meal vouchers and cards, gift vouchers and cards, childcare vouchers, holiday vouchers, social vouchers, as well as prepaid cards for business expenses.
Use Ticket Restaurant meal vouchers from Edenred when you pay your order on Oliviera.ro and enjoy a wide range of offers, each more delicious than the other.
You’ve got more than 100 promotions to choose from and a 10 lei discount for any order exceeding 40 lei! In order to benefit from the offer, select the option to pay using Ticket Restaurant meal vouchers and use the promotional code EDENRED10 that you can find in the Ticket Restaurant meal voucher booklet. The promotion is valid until May 31st 2018.
With Oliviera there’s always a wide selection for you. You can order food from more than 500 locations of the restaurants, in Bucharest and in other large cities in Romania. Do you feel like eating something good? You will certainly find the food you are craving for! Oliviera tempts you with a large variety of dishes and cuisines that will help you explore the most savory tastes. On Oliviera you have got more than 20 categories of dishes: traditional, fast food, pizza, cakes, pastry, etc. Moreover, we are waiting for you with special offers and super recommendations every day.
You don’t know the address? If you want to order food at work or at your best friend’s party, you will not have to fill in the address, because the application will find your location before you can say “Oliviera” through the “Locate me” service.
Do you wish to relive the culinary experience? Each order placed will be found in the “Order history” area, and with only one click, you will be able to repeat it, to enjoy the savor of the dishes you have tasted a few days earlier.
Do you order often? In the “Favorites” area you will find only those orders from your history that you wish to place again.
My account – You have only one account for all the restaurants, and you can order any kind of food using this account.
Questions regarding your order? For special situations, related to order and delivery, you will be called on the phone by the staff of the restaurant that you order from.
Oliviera offers you the possibility to track you order in real time, until it gets to you. With only one click, you can easily order and pay. In addition, the menus are also presented in English.
Oliviera also greets employees through its offers dedicated for lunch, in areas where access to food is not the easiest one.
It is easy and quick to order online, wherever you are: at home, at the office or at your neighbors’. Enjoy the discount code and order on Oliviera. Enjoy your meal!
In June, the current year, Edenred has performed a study through GfK whose purpose was to measure its clients’ degree of loyalty. The results of the study revealed that 85% of Edenred’s clients are loyal to the brand.
The net loyalty score is a measure of client loyalty, statistically showing their answers at the question “How likely would it be for you to recommend this company”.
How is it calculated?
An answer scale from 1 to 10 is used, which divides the respondents in:
- Promoters – nu only are they satisfied, but they also speak to their friends and acquaintances about the company (those to give scores of 9 and 10)
- Passive – they are satisfied, but not loyal (scores of 7 and 8)
- Detractors – this is the category of unsatisfied persons (giving scores lower or equal to 6)
According to those who participated in the study (small, medium, large and very large companies that order meal vouchers and gift vouchers monthly), the main features of the collaboration with Edenred are the following:
• Availability of Edenred representatives to respond to clients’ requests
• Edenred’s promptness to solve and respond to clients’ requests
• Easy collaboration
• Fast delivery of vouchers and cards
• Efficient communication and flexibility
In Romania, Edenred serves more than 35.000 client companies and 1.5 million users for Ticket Restaurant® meal vouchers and cards, gift vouchers and cards, childcare vouchers, holiday vouchers, social vouchers, as well as prepaid cards for business expenses.
Edenred Group operates in 42 countries, counting 8.000 employees.
Beginning with July 1st 2013, companies can award their employees holiday vouchers that are deductible and exempted from the taxes and contributions paid by the companies, up to a value of 4800 lei per year, for each employee.
This is due to the increase of the minimum gross salary, for the second time this year, up to 800 lei.
Holiday vouchers are deductible and exempted from taxes and contributions paid by the companies within the limit of 6 national minimum gross wages for each employee, according to the Emergency Ordinance no.8/2009.
Holiday vouchers can be awarded by any company, regardless of its business sector or the structure of the share capital, provided that they have recorded profit or revenue, as applicable, in the previous financial year.
Employees who receive holiday vouchers can purchase full tourist packages from the affiliate tourism units: tourism agencies, hotels, guesthouses, balneary treatment resorts and recreational facilities.
Find out more details on Ticket Vacanţa
Most employees who receive meal vouchers prefer to use them in food stores, supermarkets or hypermarkets, but few know that they can be used also to pay the bill in restaurants, pizza places, fast-foods, cafeterias, etc. Actually, they can be used especially to pay the bill in quite many restaurants (this is why they were invented).
It is true, not all restaurants accept meal vouchers therefore, if you wanted to use the meal vouchers in restaurants, but you gave up the idea because you did not know which restaurants accept them, we’ve made a list of 10 for you. We hope you find it useful!
Caru' cu bere is one of the most popular restaurants in the Old Town. Every day you will see a flood of tourists jam to have a meal here. You can also do it, using your meal vouchers. There is also a daily special, quite convenient, which can be paid using approximately 2 meal vouchers.
Image source: carucubere.ro
Moreover, another hunted restaurant for lunch (recently dinner as well) is City Grill, a bit cheaper than Caru' cu bere, but serving dishes as delicious as them. One lunch would cost you around 2 meal vouchers.
Also in the Old Town, you can have a meal at La Mama, if you feel like eating Romanian dishes (a meal costs around 2 vouchers).
But you can always try something Chinese as well, from Wu Xing. Here, a meal can even be paid using a single meal voucher, but for certain dishes it is necessary to use more vouchers, depending on what catches your eye in the menu.
Wu Xing in the Old Town is a cheerful, clean and practical place, where you go to eat quickly and make room for others. The bamboo poles wall actually gives it a discrete Asian atmosphere, but it is not taken to the extreme of pom pom lampshades, or the Chinese pop music.
You can use your meal vouchers to serve a meal also on Decebal Boulevard, at Ruby Tuesday, but here you will need a little more than 1-2 meal vouchers to pay the bill. Or you can always try one of the Vietnamese dishes at Jumbo Vietnamese Food (Li Wu). It is a small self-service restaurant, with about 5-6 tables and high chairs near the countertop, where you can eat hot Vietnamese fast food. Prices are low, and one meal can be paid using 1 or 2 meal vouchers.
When you miss Vama Veche, but you are still in Bucharest, on your lunch break, not during the weekend, you can run down to Papa la Şoni, on Sfinţii Voievozi no 13. Nicely painted wooden tables and benches, posters and paintings hanging on the walls, with hooks and twine, a bust to watch over you from a corner and make you wonder who that character immortalized in plaster is. And the subtle rock music that comes out of the speakers. A meal here can be paid using 2 or more meal vouchers.
Meals at Papa Şoni can be paid using meal vouchers both in Bucharest and in Vama Veche.
Don’t forget, when you feel like eating good pizza, you can always satisfy your appetite at Cuptorul cu Lemne. It will cost you only around 2, maximum 3 meal vouchers.
Crêperie d'Amour is a mobile crêperie, because we all want some joy or a nice surprise coming our way. Because small joys give purpose to each day, and smile and treats must be handy.
Image source: clatitefermecate.ro
Crêperie d'Amour is an honest and natural crêperie. Here goodies are homemade, prepared on the spot, from the most fresh ingredients and best recipes in the world. A portion of pancakes can be paid using 1-2 meal vouchers.
When you feel like eating noodles, you can run down to Chopstix. Here you can also pay using meal vouchers, and depending on what you order, one lunch can cost between 1 and 2 meal vouchers.