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VERSION OF: JUNE 30, 2021
1.1. The provisions of these Terms and Conditions („T&C”) govern the contractual relationship between:
1.2. The Edenred Website and / or Edenred Apps, as well as any access interfaces for any of the Services offered through them are provided by the Company and can be used only in compliance with the conditions of access and use set out in these T&C.
1.3. Please read these T&C carefully before accessing or using the services. Your access to and use of the services shall represent your acceptance to comply the T&C. If you do not accept these T&C, or, as applicable, the updated provisions of the T&C, please stop using the services immediately.
1.4. The conditions regarding the supply and use of certain Edenred Services specified in these T&C are complemented by the special terms and conditions applicable to those Edenred Services.
2.1. Within the content of this document, except for the situations when the terms are defined in the T&C, or if not otherwise resulting from the context, the terms beginning with capital letter shall have the following meaning:
- has the meaning set out in Clause 1.1above;
- Edenred Apps include: MyEdenred mobile app, as well as any other apps made available to Users occasionally by Edenred;
- means the process by which an Authorized Representative and/or a Beneficiary is identified by the Website and/or Edenred Apps, in order to access certain functions, interfaces and/or facilities, based on the Username and Password;
- means the natural person User, which benefits (based on any contractual relationship between it and the Client) from the value bills issued by Edenred on electronic support and from the auxiliary Services with regard to the value bills issued by Edenred on electronic support;
- means the legal person or the natural person carrying out professional activities and who benefits from:
(i) services regarding the issue and management of the value bills based on an agreement concluded with Edenred, including, as applicable, through the Online Contracting of Edenred Products;
(ii) any other services provided by Edenred occasionally, as they are detailed in these T&C and/or any other contractual documentation between Edenred and the Client.
- means the legal person or natural person who carries out professional activities, which is enrolled in the Edenred system for accepting Edenred value bills for payment, based on an affiliation agreement concluded between Edenred and the Partner Retailer;
Contracting Edenred Products Online
- means to conclude the service agreement for the issue and management of value bills, by distance communication means, through the dedicated module included in the Edenred Platform, namely in the relevant section (https://econtract.edenred.ro/) on the Website;
- means the identifier used for the unique identification of a User in the interfaces / sections of the Website and/or Edenred Apps requiring Authentication;
- has the meaning set out in Clause 1.1 above;
- string of alphanumeric characters for the identification of the User in the Authentication process, for the purpose of gaining authorized access to Edenred Services through the Edenred Website and/or Edenred Apps;
- means Edenred Websites and/or Edenred Apps;
- means the User designated by a Client / Partner Retailer, acting as its representative, to access and/or use the Edenred Services intended for the Clients / Partner Retailers through the Edenred Website and/or Apps, including any interfaces or functions dedicated in this respect to Partner Retailers and/or Clients Partner, as applicable;
- has the meaning set out in Clause 1.1 above;
- has the meaning set out in Clause 1.1 above;
- means any person who accesses and uses the Edenred Website, Edenred Apps and/or Edenred Services.
3.1. Edenred Websites and/or Apps can be accessed by a User regardless of its location.
3.2. Certain Edenred Services are intended for Clients, Partner Retailers and Beneficiaries who carry out their activity on the territory of Romania, and thus can only be used in Romania, namely:
4.1. Through the Edenred Platform, the Company offers users (Beneficiaries, Clients and/or Partner Retailers) access to a set of functions and facilities offered by the Edenred Platform, as they are available occasionaly in the Edenred Platform and, as applicable, subject to any special conditions applied between Edenred and the Clients and/or Partner Retailers regarding the relevant Edenred Services.
4.2.Online Contracting of Edenred Products
4.2.1. By accessing the section https://econtract.edenred.ro/client/ on the Edenred Website, Clients can contract value bills issuing and management services, as they are available, occasionaly, on the Website.
4.2.2. By completing the order, the Client (and the Authorized Representative) agrees that all the data provided by it, required in the process of purchasing the value bills issuing and management services on the date when the order is placed, are accurate, complete and real.
4.2.3. Online Contracting of Edenred Products requires that the Client accepts the special conditions applicable to the contracted categories of value bills, as they are listed within the ordering process in the interface related to the section of Online Contracting of Edenred Products.
4.2.4. The completion of the order within the process of Online Contracting of Edenred Products represents the acceptance of the offer issued by Edenred, and the contractual relationship between Edenred and the Client with regard to the ordered value bills shall be considered as concluded the moment when the order placed by the Client is sent to Edenred.
4.3. Features of MyEdenred module
4.3.1. Features available for Clients: In MyEdenred section dedicated for Clients within the Edenred Websites, the Authorized Representatives of Clients may access a set of features, such as:
4.3.2. Features available for Partner Retailers: In MyEdenred section dedicated for the Partner Retailers within Edenred Websites, the Authorized Representatives of Partner Retailers may access a set of features, such as:
4.3.3. Features available for the Beneficiaries: In MyEdenred section dedicated for the Beneficiaries within Edenred Websites and/or the Edenred App specific for MyEdenred service, Beneficiaries may access and use a set of features, such as:
5.1. Accessing and using the Edenred Services by any User represents its acceptance to comply with these T&C, which leads to the establishment of a contractual relationship between the User and Edenred.
5.2. Any Beneficiary or Authorized Representative may use the specific Edenred Services, as they are contracted and offered by Edenred, only after going through the process of creating a User account and Authenticating in the Edenred Platform.
5.3. The Beneficiaries and the Authorized Representatives may access and use the functions of the Edenred Platform free of charge, except for the costs generated for and charged to the User for accessing the Edenred Platform (such as the costs related to the Internet provider’s fees) and subject to any charges and fees applicable to Clients / Partner Retailers for accessing the features of the Edenred Platform, according to any special contractual conditions applicable between Edenred and the Clients / Partner Retailers, with regard to the respective Edenred Services.
5.4. By creating the account and using the Edenred Services through the Edenred Platform, the User (including the Client / Partner Retailer, represented by an Authorized Representative) declares and understands, expressly, that:
6.1. The Beneficiary can create his/her User account, using the data related to any value bill on electronic support issued by Edenred, and if he/she benefits from several Edenred products (value bills on electronic support), the Beneficiary can enroll these products in the interface of his/her account in MyEdenred, by using the function “Add a new card”.
6.2. The right to access MyEdenred granted to the Beneficiary based on these T&C is personal, non-exclusive and non-transferrable.
6.3. Edenred does not obligate any person to provide all data and information required for the provision of Edenred Services, but reserves the right not to provide the Services in their absence from the User, such as, for example, opening a user account in Edenred Applications.
6.4. In principle, the MyEdenred service is available 24 / 7, except for the situations when the access is discontinued if maintenance/updating breaks are required, or in other situations that are not caused by Edenred’s conduct.
6.5. By using MyEdenred within the Edenred Platform, the User consents that all the data and information stored on Edenred’s information systems can be used by the latter as proof of the operations performed by the User in MyEdenred.
7.1. By creating a User account in the Edenred Platform, the Client or the Partner Retailer can manage their documents connected to their relationship with Edenred, including the invoices issued by Edenred for the provided services, through electronic means, namely through the dedicated interfaces of the Edenred Platform, beginning from the moment when the User account is activated in the Edenred Platform.
7.2. The invoices related to the services provided by Edenred shall be sent through electronic means, namely the dedicated interfaces in the Edenred Platform, and the User can access and download the respective invoices from the corresponding section of the Edenred Platform. The User’s invoices shall be uploaded in PDF format and shall be available in the Edenred Platform for the entire duration of the agreement.
7.3. In the context of the above information, the Client or the Partner Retailer accepts that the date of issue and submission of the invoice corresponding to the services provided by Edenred shall be the business day following the day when the invoice was uploaded in the Edenred Platform, and the User acting on behalf of the Client or Partner Retailer must regularly check the User account in order to download their invoices and pay them according to the agreements signed between Edenred and the Client or Partner Retailer, as applicable.
7.4. Edenred may, at its discretion, suspend or unilaterally terminate the submission of the invoice through electronic means, after a prior notification sent to the User, without entailing, in this respect, any cost for the User.
8.1. Certain features of the Edenred Platform allow the Users to upload and generate a set of data) (hereinafter referred to as “Content published by the User”).
8.2. Applicable rules regarding the Content published by the Users:
9.1. The Edenred Platform may include occasionally information about promotions, contests and other promotional campaigns intended for the Users. The conditions for the registration, participation, designation of the winners and taking possession of the prizes, shall be governed and detailed in the regulations or any other specific documentation available in the Edenred Platform, in the sections dedicated for those promotions, contests and campaigns.
10.1. The Edenred Platform and everything it contains, including without limitation to all the texts and images (“Content”), the software platform, as well as any other material used within the Edenred platform, are protected by the laws of copyright and auxiliary rights, and the property rights and/or auxiliary rights with regard to it, belong to the Company or to other companies which are its partners or affiliates, except the case when it is specified otherwise.
10.2. Any marks, signs, logos (hereinafter collectively referred to as “Marks”) displayed in the Edenred Platform or in connection with the Edenred Services and/or products and/or services of Edenred’s partners are Trademarks and/or non-registered marks belonging to the Company and/or other companies which are its partners or affiliates. None of the content or sections of the Edenred Platform and/or none of the references to the Edenred Services shall be construed as license or another right granted to the User to use a Mark or any of its derivatives.
10.3. The User is not entitled to copy, change, create derivative works, distribute, sell, publish or to rent any part of the Edenred Platform. The User is not entitled to rebuild or try to extract the source code corresponding to the software used for the Edenred Platform. Any potential reproduction, reediting, upload, notice, distribution or transmission or any other use of the Content / Marks in another way through other means, for commercial purposes o for other purposes is allowed only based on a written authorization given by Edenred in advance
The display of the Content on the Website cannot be considered, in any case, a transfer or assignment of authorization or right to use any of the above elements.
10.4. The Company offers the User a personal, global, free, non-transmissible and non-exclusive license, to use the Edenred Platform. The sole purpose of this license is to allow the User to access the Edenred Platform and/ or Edenred Services, as they are provided by the Company, in compliance with the provisions of these T&C.
11.1. The Company does not assume any liability for any loss of data or information resulted from delays, unfulfilled orders or orders that do not reach the recipient, caused by events that are beyond the control of the Company or are generated by the conduct of third parties or by errors produced by the User. To the extent permitted by the law, Edenred does not assume any liability for any kind of loss, whether direct or indirect, resulted from, and in any way related to the use or the performance degree of the Edenred Platform. In this respect, the User agrees to exonerate from liability and not to pursue any actions against Edenred in court, with regard to any claims from a third party, resulted from the use of the Edenred Services or the Edenred communications network or the Edenred Platform, as well as regarding any loss (direct or indirect), costs, actions, trials, claims, damages, expenses (including court fees) or other liabilities, suffered in any way following the breach or ignorance of these T&C by the User. The User also understands and accepts that he/she is exclusively and fully responsible for the information provided in the process of creating the user account, both to the Company and to any other third party that could be harmed.
11.2. To the extent permitted by the law, the liability for the good operation of the Edenred Platform, as well as for the availability of any Edenred Service is excluded. Particularly, the Company excludes any guarantee that:
11.3. The Company reserves its right to refuse or to eliminate images, texts or any other content posted in the Edenred Platform or sent through the means of distance communication.
11.4. The Beneficiary acknowledge that it is beyond the competence of Edenred or its providers to supervise the correct use of the value bills on electronic support or the features of the associated Website by the Beneficiary, and they cannot be considered liable for the dissensions that may arise between the Client and the Beneficiary with regard to such use.
11.5. Subject to the specifications of Section 13, Security, of these T&C, neither the Company nor its providers shall be considered liable for any kind of damage produced following a breach of the User’s account security, including, but without limitation to the following situations: (i) if the Password and/or the Username are disclosed and/or accessed by unauthorized persons, (ii) the devices (computers, phones, smartphone) used by the User are lost, stolen, infected with viruses or other malware or are accessed by any other person, (iii) the security of the e-mail associated to the User’s account is compromised in any way.
11.6. Subject to any obligations regarding the security of transactions with Edered value bills on electronic support, as provided in the special conditions applicable to these types of products, neither the Company nor its suppliers shall be considered liable for any kind of damage produced following an inadequate use or illegal use of the Edered value bills on electronic support, including the case when they are used for operations performed without the prior authorization of the User, Beneficiary or Client.
11.7. Moreover, the Company shall not be liable for failed operations or for the lack of possibility to perform an operation due to how the IT devices used by the Users operate, by voltage drop, malfunctions of the communication networks and other technical issues related to the equipment / services provided by third parties directly to the Users and for which the Company and/or its partners are not responsible.
12.2. Even if we offer these technologies together with other measures for the protection of confidential information and we ensure the proper security, we do not guarantee that the information sent through the Internet is secured or that these transmissions shall not be delayed, interrupted, intercepted or shall not present any errors, for reasons not related to Edenred. In this respect, Edenred cannot guarantee that the use of the Edenred Platform by the User shall be confidential. Any information that the User discloses in the Edenred Platform may not be safe during its transmission through the Internet. Third parties may intercept the transmissions that the User performs even when he/she uses the Edenred Platform. The causes that can lead to compromising information may be: using a browser that is unsafe or obsolete, using an unsafe network, using a technology or a system that is disused or infected with malware etc. Edenred cannot be considered liable for the loss of confidentiality, integrity or availability of the information for reasons that are beyond its responsibilities.
14.1. Subject to any contrary specific conditions provided in the special conditions applicable to the Client / Partner Retailer, the User is entitled to terminate the agreement established with the Company based on these T&C, at any moment, without any notification and regardless of the reason. The termination can be performed by deleting the User account, following the steps indicated in the Edenred Platform. If the User deletes his/her account, then he/she will not be entitled to request the Company to recover or rebuild the account’s content.
15.1. Suspension and termination for reasons non-attributable to the User
15.1.1. The Company may periodically change and improve the Edenred Platform and the Edenred Services provided through the Platform. The Company may add or eliminate features or functions of the Web Platform. Moreover, the Company may suspend or completely interrupt the operation of the App and/or the supply of any Service.
15.1.2. The User shall be notified by e-mail in advance, with regard to such suspension or permanent interruption.
15.2. Termination for reasons attributable to the User
15.2.1. The Company is entitled to terminate the agreement established with the User based on these T&C, without any additional formality, if the User fails to comply with the terms and conditions of these T&C and/or of any other regulations and contractual documentation applicable to the User, including the situations provided in Clause Error! Reference source not found..
16.1. These T&C shall be governed and construed in compliance with the Romanian laws, and any dispute or litigations between the Company and the Users with regard to them shall be solved by the competent courts, according to the law.
17.1. Company reserves its right to update these T&C periodically (e.g. to comply with the changes occurred in terms of laws or services provided by the Company, but also to comply with the new features developed by the Company). The updated versions of the T&C shall be available in the Edenred Platform. Refusal to accept the updated T&C shall entail the termination of the agreement established with the Company and the Users shall no longer be able to use the Edenred Platform and/or the related sections affected by the change and/or the Edenred services affected by the update.
17.2. Users may not assign the rights and obligations of these T&C (or any part hereof) without the Company’s written consent. The Company may assign the rights and obligations of these T&C.
17.3. If any terms or provisions of these T&C or of any document included or referred to in these T&C is considered, by a competent court, as being against the law, that term shall be eliminated from these T&C, and the remaining provisions of these T&C shall not be affected. Moreover, as provided by the law, the finding of invalidity of a T&C provision shall only have effect on the person/persons who have challenged the T&C provisions before the competent courts. Each provision in these T&C shall be valid and applicable to the extent permitted by the law.
17.4. In case of discrepancies between these T&C and the specific terms and conditions, the latter shall prevail.
17.5. These T&C regulate the relationship between the Company and the User. Except the case when otherwise provided expressly, these do not create any rights for third parties. None of the provisions in these T&C shall be construed as establishing a partnership, a mixed company, a principal-agent relationship or employeeemployer relationship between the User and the Company. None of the parties shall have any rights, power or authority, whether express or implicit, to engage the other party.
17.6. No right shall be waived and no breach shall be admitted, unless that waiver or that consent is made in writing and signed by the party about which it is claimed to have waived its right or given its consent. No consent given by any of the parties with regard to a breach and no waiver with regard to a breach by the other party, expressly or implicitly, shall represent the consent with regard to, the waiver of, or acknowledgement of any breach or of any subsequent breach.
18.1. By accepting the terms and conditions of these T&C, the User expressly declares that he/she has read, understood and accepted the content hereof, including and without limitation to the provisions of: clause Error! Reference source not found., clause 5.4.i), clause 11 (Liability), clause 15 (Changes and termination of the agreement on the Company’s initiative), clause 17.1 (Updates of the T&C).
19.1. For all aspects related to the operation of the Edenred Platform, the Company can be contacted by phone at 021 301 33 11, in writing at the following e-mail address firstname.lastname@example.org, as well as, if applicable, in the dedicated Contact section.
19.2. The properly filed complaint must be submitted in compliance with the Complaint Procedure.
19.3. The Company may send general communications regarding the operation of the Edenred Platform and / or Edenred Services through the communication channels from Edenred Platform or by e-mail to the e-mail address associated with the User account.