All the card orders can be placed via My Edenred platform.
For issuing new cards (new employees)
1. The company sends the card order file to Edenred, once it is filled in with the information required for new cards order.
2. Edenred issues the pro-forma invoice and it is paid by the client
3. The client receives the new cards and distributes them to the users
4. The client receives an automatic notification from Edenred after each order. This notification contains the information related to the placed order. In the body of the email, there is a card reception Password and the Order number. The client must send this information (password and order number) to Edenred, using the e-mail address specified in the contract for the person in charge of the card reception. The message containing the reception password and the order number must be sent by the client ONLY to the e-mail address of the person in charge of card reception, which is specified in the contract. Sending the said message represents the confirmation that the employer (the Client) or its employees have actually received the cards that will be funded with the meal vouchers.
5. Edenred funds the cards. For security reasons, the newly issued cards shall be funded with the corresponding amounts only after confirmation of their reception by the client
For subsequent fundings of already existing and confirmed card
1. The company sends the order file to Edenred, once it is filled in with the information related to the funding. The company selects the period for which the order is intended (previous month, current month or the following month).
2. Edenred issues the pro-forma invoice and it is paid by the client
3. The cards are funded within maximum 1 business day from the moment when the payment is received, if an order is for the current month or for a previous period, and respectively in the first day of the last decade of the month, if the order is for the following month, according to the law