Edenred Ticket Restaurant Card

Just like paper vouchers, meal vouchers on electronic support are value bills dedicated exclusively for the individual food allowance awarded to employees. Cards are developed by Edenred under the MasterCard® logo and are provided with a MICROCHIP, incorporating the newest technology, which confers increased security and speed. These meal cards can be used also contactless, without being necessary to enter the PIN code for payments under 200 lei.

It is not compulsory to choose the card support for awarding meal vouchers. Employers can opt either to award meal vouchers on paper, or award them on card, depending on their preferences and their employees’ preferences. Moreover, Edenred clients can choose to send mixed orders, for both paper vouchers and cards.

As in the case of paper vouchers, the costs involved for the employer can vary depending on the number of beneficiaries and the number of delivery addresses. Nevertheless, the costs for purchasing meal vouchers on card shall be similar to those associated to ordering paper vouchers. In order to get a customized offer, please contact us.

An order can be placed through My Edenred, using an Excel template file that Edenred provides to the client. In the same file, there is a sheet for ordering new cards and a sheet for recurrent orders of subsequent fundings.

All the card orders can be placed via My Edenred platform.

For issuing new cards (new employees)

1. The company sends the card order file to Edenred, once it is filled in with the information required for new cards order.
2. Edenred issues the pro-forma invoice and it is paid by the client
3. The client receives the new cards and distributes them to the users
4. The client receives an automatic notification from Edenred after each order. This notification contains the information related to the placed order. In the body of the email, there is a card reception Password and the Order number. The client must send this information (password and order number) to Edenred, using the e-mail address specified in the contract for the person in charge of the card reception. The message containing the reception password and the order number must be sent by the client ONLY to the e-mail address of the person in charge of card reception, which is specified in the contract. Sending the said message represents the confirmation that the employer (the Client) or its employees have actually received the cards that will be funded with the meal vouchers.
5. Edenred funds the cards. For security reasons, the newly issued cards shall be funded with the corresponding amounts only after confirmation of their reception by the client

For subsequent fundings of already existing and confirmed card

1. The company sends the order file to Edenred, once it is filled in with the information related to the funding. The company selects the period for which the order is intended (previous month, current month or the following month).
2. Edenred issues the pro-forma invoice and it is paid by the client
3. The cards are funded within maximum 1 business day from the moment when the payment is received, if an order is for the current month or for a previous period, and respectively in the first day of the last decade of the month, if the order is for the following month, according to the law

The delivery time for new cards is of maximum 6 business days from the moment when the payment is received, according to the contract.

Once the design of the new card is established by the Client Company, the delivery of the cobranded cards can be made within 6 business days from the moment when the payment is received.

Yes, it is. Employers can opt for mixed orders (vouchers and card), depending on their preferences and their employees’ preferences.

According to the law, if the order is placed for the current month or for a previous period, then the cards are loaded within maximum 1 business day from the moment when the payment is received. If the order is placed for the following month, the funding is made on the first day of the last decade of the month.

It is not allowed to fund the meal card with any other amounts except those representing the value of meal vouchers.

Yes it can. What is important is the moment when the payment is received in Edenred’s account. Depending on the period for which the order is placed, the funding is made within one business day from the moment when the payment is received, if the order is placed for the current month, or for a previous period. If the order is placed for the following month, the funding is made on the first day of the last decade of the current month, according to the law.

The card remains with the user, so that he/she can use the amounts available on the card, or it can be requested by the employer, if there are undue and unspent amounts funded on the card.

If the electronic vouchers were awarded for the period that the employee worked within the employer’s company and they are still valid, they can be spent by the user, even if he/she no longer works in that company. If the vouchers are expired, the user can no longer spend them.

In this case, according to the law, the employee must return the undue meal vouchers. The employer can opt to leave the card to the employee or to withhold it. The return of the unused or undue meal vouchers’ value is made in the client’s account, within maximum 3 business days, based on a written request. 

If an employee blocks the lost/stolen/damaged card, a reissuing order will be generated, that the client company will confirm, upon the request sent by Edenred. If a beneficiary wishes only to temporarily block the card, hoping that he/she will find it, this can be requested through the user account on My Edenred platform or by phone, by calling the Customer Service at 021 301 33 66. The activation is also performed through the user account or by calling Customer Service. Each card is assigned the beneficiary’s identification data, as the client communicated them to Edenred, for the production of the card: company name, personal number of the beneficiary, birth date, address of the beneficiary.

It will be adjusted upon the following order.

The order form is unique. The same electronic file is used for any type of order.

No, it cannot. The card is valid only within the company where the employee was working when he/she received it.

The cardholder is informed automatically, by email, regarding: the moment of the funding, the number of vouchers funded, the face value of a voucher, the total amount funded, the card’s balance after the funding. The notification is sent only for the subsequent fundings, and not for the initial fundings. In order to receive the notification, it is necessary to fill in the cardholders’ e-mail address in the order file. Alternatively, card users can find out, at any time, the card’s balance and transaction history using My Edenred Romania mobile app or web platform.

Upon request, the client can receive the list of blocked cards, from Edenred’s contact person.

The employer covers all the costs related to the issue and award of electronic meal vouchers. According to the law, the card does not imply any additional cost for the employee.

Yes, for mixed orders containing vouchers and cards, it is necessary to place two separate orders. In this case, Edenred will issue two separate invoices and the payment will be made in two separate accounts.

Yes. For mixed orders, containing vouchers and cards, Edenred issues two separate invoices and the payment will be made in two separate accounts.

Currently, Edenred has the largest network of partner merchants nationwide, covering all the counties in terms of distribution. The cards can only be used in the stores that have POS and have signed an affiliation contract with Edenred. Ticket Restaurant® card can also be used to pay in the most developed network of partner merchants, with 100% national coverage.

The validity period of the electronic support is 4 years.

The amount available on the card has the same validity period as the meal vouchers on paper. Meal vouchers are valid during the year when they were issued, except for those issued between November 1st – December 31st, which can be used until December 31st of the following year.

After expiry, the amounts are lost. The client can request, before expiry, the return of these amounts, as it is currently done with unused and undue paper vouchers. Within maximum 3 days from the request, Edenred settles these vouchers for the client. Moreover, the amount can be used as advance payment for the next order, if the client requests this.

Edenred offers all cardholders permanent and free access to information related to the card’s balance and transaction history, through the following channels:
- My Edenred web account
- My Edenred mobile app, which can be downloaded on iOS, Android
- by email; employees are automatically notified by Edenred regarding the funding date, the value of the meal vouchers transferred on the electronic support and the card’s balance after the funding

The amounts funded on the meal cards have the same period of validity as the meal vouchers on paper. Thus, a meal voucher issued before October 31st can be used until December 31st of the year of issue.  A meal voucher issued from November 1st onwards during the current year, can be used until December 31st of the year following the year of issue.

In case of loss or theft, the card must be immediately blocked, in order to avoid losing the amounts funded on it. The card can be blocked (irreversibly) through the user account on the My Edenred platform, or by calling 021 301 33 66. If a beneficiary wishes to temporarily block the card, hoping that he/she will find it, the card can also be temporarily blocked (reversibly) using the same methods, specified above.

According to the law, it is prohibited for employers to charge their employees in any way or diminish the face value of the electronic meal vouchers. All the costs related to the electronic meal vouchers shall be covered by the employers.

The PIN code can be reminded through the My Edenred mobile app, online platform or by calling 021 301 33 66.

The card will not be blocked, but the transaction will not be confirmed until the correct PIN code is entered.

Yes, they can. Users are free to spend any amount they wish, from the funds available on the card. There is no compulsory minimum amount, and the maximum amount is represented by the amount available on the card at that time.

When paying for food products in the Ticket Restaurant Card partner units, the full value of the purchased products is subtracted from the meal cards, even if this means using fractions of a meal voucher’s face value.
Card users can choose to pay either by inserting the card in the POS and entering the PIN code, or through the contactless technology in the units displaying the “contactless” logo, by simply bringing the card close to the special reader.
• For contactless payments under 200 lei the PIN code is not necessary, and picking up the receipt is optional
• For contactless payments exceeding 200 lei, the confirmation using the PIN code is compulsory
• For any contactless transaction that fails, the payment will be performed again using the standard method, by inserting the card in the POS.

Important: before performing the first contactless transaction, it is necessary to perform at least one transaction using the standard method, by inserting the card in the POS and entering the PIN code.

The deadline and the conditions for returning the products, as well as the manner of refunding their value are regulated by the return policy of each merchants. In practice, the merchant refunds an amount of money (cash) regardless of the initial payment method or the payment instrument used to make the payment.

No, they can’t. Orders of Ticket Restaurant cards can only be processed based on a firm order confirmed by the employing company, which has signed a client contract with Edenred, using the order file. 

No, they don’t. According to the law, Ticket Restaurant cards do not allow withdrawing or transferring funds, they can only be used to pay for food products.

The PIN code is necessary in case of classic payments (non-contactless) and in case of contactless payments for values exceeding 200 lei.

For contactless payments exceeding 100 lei, it is compulsory to enter the PIN code.

Contactless payments can be performed for any amount available on the card.

There is no minimum or maximum amount to spend

According to Art. 11 from the new Regulations for the application of the amendments for Law 142 from 1998 on the award of meal vouchers, employers must organize their own records concerning the distributed electronic meal vouchers, according to the form provided as model in Appendix no. 4. to the regulations.

Edenred addresses the needs of its clients by offering the possibility of providing them with the distribution lists of electronic vouchers, at order level, for each delivery address. The lists can be generated and exported in .xls and .pdf. The distribution list shall be sent by the Help Desk operators to the person in charge of the order (as per the contract), the day after receiving the payment for the orders of new cards. The distribution list shall be sent in PDF form and, optionally, in Excel. The PDF file can be printed and signed, when the cards arrive, by the client and the beneficiaries of the cards. The excel file will be used to store the serial number assigned to each employee. 

At the moment, meal vouchers on paper support are issued in parallel with electronic meal vouchers. However, the volume of meal vouchers on paper support is decreasing. Employers can opt for mixed orders, containing vouchers on paper and on card, or they can choose to order only meal vouchers on card, or only meal vouchers on paper.

Meal cards are compatible with the POSs already existing in the stores which have concluded an affiliation contract with Edenred for accepting electronic meal vouchers, thus no additional investment is necessary from the merchants.

When paying for food products in food stores, the full value of the purchased products will be subtracted from the meal cards, even if this means using fractions of a meal voucher’s face value.

The settlement is performed by the accepting bank and Edenred does not interfere in this process. Thus, the invoice is paid reactively by the merchant, once it is received.

The deadline and the conditions for returning the products, as well as the manner of refunding their value are regulated by the return policy of each merchant. In practice, the merchant refunds an amount of money (cash) regardless of the initial payment method or the payment instrument used to make the payment.

Meal vouchers on card can be used only in those public food units that have POS and have signed an affiliation contract with Edenred, the issuer of Ticket Restaurant meal vouchers on card. Ticket Restaurant meal vouchers can be used in the largest network of merchants that include food stores, supermarkets and hypermarkets, as well as restaurants, bistros, fast food units or catering companies and food delivery companies.

By accepting Ticket Restaurant® card issued by Edenred as payment, partner retailers benefit from a faster settlement of the amounts corresponding to the meal vouchers on card, within approximately 24h from the moment of payment, as you have negotiated with the accepting bank, from which you have gotten the POS. Moreover, the management of vouchers on card is simplified, by reducing handling costs: eliminating the stamping and writing the date on the back of the vouchers, storing, counting and centralizing, transporting and reimbursement of the vouchers. Meal vouchers allow paying any amount that is available on the card, regardless of the value of a meal voucher, and payment by card is faster due to the contactless technology.

Ticket Restaurant® cards issued by Edenred are accepted using the POSs currently existing in your stores. Thus, the enrollment of POSs in our network does not imply any additional cost for merchants. From a business point of view, acceptance of the cards implies signing a contract or an addendum to the initial contract signed with Edenred (if applicable).