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Simplify your Life with TICKET RESTAURANT® Card

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ASK FOR THE TICKET RESTAURANT® CARD!

COMPANIES

Transfer money in no time!
Load the amounts you need on your card fast!
Relaxation - only one click away!
Simplify the distribution of meal vouchers!
Intuitively, from tradition to innovation.
Choose a modern alternative for meal vouchers!

Fast
charge

Flexible
orders

Tax
incentives

    Simplify your operations:

  • Save 40% on your company's budget
  • Fast loading and distribution of the cards
  • Flexibility: you decide when to order
  • Personalize the Ticket Restaurant® card design

AFFILIATES

Quick payments.
Pay fast at the cash desk!
Make things simpler!
Give up the complicated processes!
Recover money in no time.
Refund the money fast!

Quick
refund

Simplified
processes

Contactless
payments

    Attract new customers:

  • Optimized cash flow
  • Compatibility with existing in-store POS
  • Eliminates processes associated with voucher reimbursement
  • Fast, contactless payments

EMPLOYEES

Payments to your liking.
Pay for your shopping of less/more than 15,09 lei!
Keep your money secure.
Use your money safely!
Simple, introduced by Edenred.
Control your expenses!
Contact what?
Make fast Contactless payments!

Largest
network

Payments under/over
15,09 lei

Online balance
consultation

    Enjoy a modern support for your vouchers:

  • Contactless and flexible payments under / over ticket value
  • The largest network of affiliate partners
  • Optimal control over the amounts on the card through the Ticket On- the- Go® mobile app and online platform
  • Secure transactions and card blocking option
See the opinion of other customers who already use the
Ticket Restaurant® Card

COMPANIES

The Ticket Restaurant® card simplifies the operations for companies and employees, having major advantages:

• Fiscal facilities identical with those for paper vouchers – You save 32% compared to granting the same amount in cash to your employees. The Ticket Restaurant® meal cards are exempt from payment of the social taxes payable by employers and employees and benefit from deductibility from the payment of the tax on profit;

• Simplification of the complex processes associated to voucher distribution;

• Fast, safe loading of the amount corresponding to the meal vouchers on the card;

• Flexible orders, according to each company’s needs;

• Ticket Restaurant® co-branded – the opportunity to customize the layout of the card with the visual and logo chosen by the client.

AFFILIATES

Accept the Ticket Restaurant® meal card and benefit from:

• A faster settlement of the amounts related to the lunch vouchers on card, within approximately 1 working day;

• Simplified logistics and processes - the Ticket Restaurant® card is compatible with the POS terminals already installed in stores;

• Simplified management by reducing the costs for handling paper vouchers: elimination of the stamp affixing, centralization, transport, reimbursement;

• Faster payment – due to the "contactless" technology, which doesn’t require typing the PIN code for payments smaller than 100 lei.

In order to be able to accept payments with Ticket Restaurant® cards, food units need to enter into a new affiliation contract with Edenred and have their POS terminals enrolled in the Ticket Restaurant® card network.

EMPLOYEES

The Ticket Restaurant® card represents a modern and elegant alternative for your monthly meal vouchers.

• You benefit from flexible payments, smaller than the face value of one meal voucher;

• You can make fast, contactless payments, for sums smaller than 100 lei;

• You have optimized control over the amounts loaded on the card, through the Ticket On-the-Go® mobile app, the Ticket On-the-Go® web account available on www.ticketrestaurantcard.ro, or by calling our Customer Service at 021 301 33 66;

• Your transactions are secure and, in case of loss or theft, you can block the card and retrieve the amounts existing on the card.

This card can be used in public food units endowed with POS terminals, which have entered into an affiliation contract with Edenred for the acceptance of lunch vouchers.

CARD USERS SUPPORT

Cardholder extranet

The Ticket On-the-Go® web account available at www.ticketrestaurantcard.ro enables the user to register and activate their Ticket Restaurant® card, check their balance, transaction and loading history, PIN retrieval, but also to block/unblock their card in case of loss or theft.

Enter here

IVR

The users can access card information by calling the Customer Support Service at 021 301 33 66. The transfer to the operator will be made Mondays through Fridays, between 8 am and 6pm. Outside this interval, users can see the balance or make card-related operations, benefiting from the support offered by the answering machine (IVR).

Ticket On the Go® Mobile app
pentru utilizatori

Wherever you are, you immediately learn the things that matter to you. The Ticket On- the-Go® mobile app is the easiest way to check your card balance and transaction history, being available for iOS , Android and Windows Phone. Beneficiaries have permanent access to card balance, transaction and loading history and the validity of the amounts charged: www.edenred.ro/Ticket-On-the-Go.

TICKET RESTAURANT® THE LARGEST AFFILIATE PARTNERS NETWORK

Hypermarkets and supermarkets with national presence

Restaurants and fast-food units

Mixed networks, supermarkets and grocery stores

FAQ

COMPANIES
What are the electronic meal vouchers?
Meal cards, just like paper tickets, are food allowance vouchers exclusively dedicated to employees. The cards are developed by Edenred under MasterCard® license and are equipped with CIP, incorporating one of the newest technologies that offer optimized security and speed. The meal cards can also be used in “Contactless” mode, without entering the PIN code for payments lower than 100 lei.
What costs does the employer have if he chooses to offer Ticket Restaurant® cards to their employees?
Similar to the case of paper vouchers, the costs for the employer depend on the number of beneficiaries and the number of delivery addresses. However, the costs associated to the meal cards will be similar to those for paper vouchers, with additional taxes for the card issuing services. In order to receive a customized offer, please contact us at edenred.romania@edenred.com
Is it mandatory for employers to choose cards as a support for the meal vouchers they grant to their employees?
The employers should not feel compelled to choose meal cards. Depending on the company’s needs and the employees’ preferences, the clients can choose either cards or paper vouchers as a support for their meal tickets. Edenred clients can also choose mixed orders, allowing them to combine paper and card according to their needs.
Are the mixed orders for cards and paper vouchers delivered together?
Paper vouchers and meal cards can both be ordered through the Edenred Online platform, but separately. The vouchers are produced and delivered separately, being treated as two different orders, with different invoices and deliveries.
How long does it take to deliver the card upon first order?
The estimated time for the delivery of new cards is maximum 6 working days after receiving the counter value of the vouchers, according to the contract.
How long does it take to load the cards, after payment confirmation through payment order?
According to the law, if the order is placed for the month or for a he meal cards are loaded within 24 hours after the counter value of the vouchers is received.
Is it possible to load money on meal cards?
Loading meal cards with amounts other than those corresponding to the meal vouchers is not allowed.
What is the face value of the electronic meal voucher?
The face value of the meal vouchers, either on card or paper is currently 15,09 lei. This value is revised regularly by the Ministry of Labor, Family, Social Protection and Elderly.
Are the employees charged upon using the meal cards?
According to the law, it is forbidden for the employers to charge employees or diminish the face value of electronic meal vouchers in any way. All the expenses associated to the electronic meal vouchers will be borne by the employers.
How can employers order electronic meal vouchers?
The ordering process for electronic meal vouchers is the same as that for meal vouchers on paper. Thus, the Edenred Online ordering platform remains the main method for ordering Ticket Restaurant® meal vouchers.
What happens to the meal card if the employee decides to leave the company he works for?
In this situation, according to the law, the employer is compelled to return the vouchers belonging to the respective employee. The employer can choose to leave the card in the employee’s possession or to take it back. The reimbursement of the remaining meal vouchers will be made within 3 days based on a written request.
What are the advantages of a meal card compared to a meal voucher on paper?
The employers benefit from a simplified, faster distribution process, but also improved cost efficiency. Issuing new vouchers every month is no longer necessary, because the cards are reloadable.
What happens to the meal card if the employee decides to leave the company he works for?
The card can remain in the employee’s possession in order to use the amounts available or it can be solicited by the employer, if there are undeserved amounts that have not been spent.
BENEFICIARIES
Where will meal cards be used and who are the affiliate partners?
The Ticket Restaurant® cards are already accepted by a network of more than 4,000 partners, representing the largest network affiliated to meal cards at national level. The Ticket Restaurant card can be used to pay in Auchan, Cora, Profi, Mega Image, Shop & Go, Penny Market, Penny XXL, Selgros Cash&Carry, Real, La Doi Pași –Metro Bucharest concept store, CrisTim, as well as in dozens of restaurants, such as: McDonald’s, KFC, Pizza Hut, Salad Box, Oro Toro by Osho, Chopstix, Paul, Li-Wu, Presto Pizza, Dristor, Zao, Bucate pe roate, City Grill, Domino’s Pizza, La mama and many others. The full and detailed list can be found on www.edenred.ro, where you can also geo-locate the affiliates. Also, we assure you that we are permanently taking the necessary actions to extend the network according to the specific necessities of the beneficiaries of Ticket Restaurant® cards.
How do I check my balance and the transactions made with the Ticket Restaurant® card?
Edenred offers free and permanent access to information about the card balance and transaction history to all Ticket Restaurant® card users, through the following channels:
  • The Ticket On-the-Go web account available at adresa www.ticketrestaurantcard.ro
  • The Ticket On-the-Go mobile app, available for iOS, Android and Windows Phone. More details on www.edenred.ro/Ticket-On-the-Go
  • By calling 021 301 33 66
  • Employers are notified by email regarding the loading date, the value of the tickets transferred on the cards and the card balance following the loading.
What is the interval in which I have to use the amounts on my card?
The amounts loaded on the meal cards have the same validity as the meal vouchers on paper. Thus, a meal ticket issued by 31st of October can be used by the 31st of December of the issuing year. A meal ticket issued starting with 1st of November can be used up until the 31st of December of the following year.
What happens to the card if I repeatedly enter a wrong PIN code?
The card will not be blocked, but the transaction won’t be confirmed unless a correct PIN is entered.
What is the face value of the electronic meal voucher?
The face value of the meal vouchers, either on card or paper is currently 15,09 lei. This value is revised regularly by the Ministry of Labor, Family, Social Protection and Elderly.
Are there any additional costs for users?
According to the law, all the costs associated to the meal vouchers on electronic or paper support are borne by the employer. Thus, the Ticket Restaurant® card doesn’t include any taxes or commissions for the employees.
Can I spend any amount I want from the funds available on the card?
Yes, users can spend any amount they want from the funds available on the card, even if it is smaller or bigger than the face value of a meal voucher.
How do I use the meal card for payments in supermarkets and restaurants?
LWhen paying for food purchased in supermarkets or restaurants, the meal cards will be charged with the total value of the purchase, even if the sum is smaller or bigger than the value of one meal ticket. The card users can choose to pay by entering the card in the POS and typing the PIN code, or by using the “Contactless” technology by simply approaching the card to the POS terminal.
  • For payments under 100 lei, entering the PIN code is not necessary and taking the receipt is optional
  • For payments exceeding 100 lei entering the PIN code is mandatory
  • For any rejected “Contactless” transaction, you need to enter the card in the POS terminal
Important: Prior to a “Contactless” transaction, you need to make at least one transaction by entering the card in the POS terminal and typing the PIN code.
Is it possible to withdraw cash from the meal cards?
The Ticket Restaurant® meal cards do not allow cash withdrawal of fund transfer.
AFFILIATES
What are the electronic meal vouchers?
Meal cards, just like paper tickets, are food allowance vouchers exclusively dedicated to employees. The cards are developed by Edenred under MasterCard® license and are equipped with CIP, incorporating one of the newest technologies that offer optimized security and speed. The meal cards can also be used in “Contactless” mode, without entering the PIN code for payments lower than 100 lei.
Will meal vouchers on paper still be in use?
Yes, meal vouchers on paper circulate in parallel with those on electronic support. The employers can choose to offer meal vouchers either on paper or card. They also have the possibility to place a mixed order for both supports.
What is the face value of the electronic meal voucher?
The face value of the meal vouchers, either on card or paper is 15,09 lei at the moment. This value is revised regularly by the Ministry of Labor, Family, Social Protection and Elderly.
How will the meal cards be used by employees for payments in food units?
When paying for food purchased in supermarkets or restaurants, the meal cards will be charged with the total value of the purchase, even if the sum is smaller or bigger than the value of one meal ticket.
Where will meal cards be used?
This card can be used in public food units endowed with POS terminals, which have entered into an affiliation contract with Edenred for the acceptance of lunch vouchers. The Ticket Restaurant® card is accepted by a wide range of affiliate partners such as big and small stores and also restaurants, bistros, fast food units or catering and food delivery companies.
What are the advantages of a meal card compared to a meal voucher on paper?
By accepting the Ticket Restaurant® as a means of payment, the affiliate partners benefit from faster reimbursement for the sums corresponding to the electronic meal vouchers, within 2 days from the payment. The management of the tickets is also simplified by reducing the costs for handling paper vouchers: elimination of the stamp affixing, centralization, transport, reimbursement. Cards also allow the payment with fractions of the face value of one lunch voucher which currently amounts to 15,09 lei. The card payment is also faster thanks to the “Contactless” technology. The Ticket Restaurant® cards are compatible with the POS terminals already existing in stores affiliated to Edenred for the Ticket Restaurant® card, so no further investments are needed from the affiliate partners.
What are the costs associated to enrolling the POS terminals to the Ticket Restaurant® card network and contract signing?
The Ticket Restaurant® cards are compatible with the POS terminals already existing in stores. Thus, enrolling your POS terminals in our network doesn’t involve any additional costs for merchants. From a commercial point of view, the card acceptance involves signing a contract or an addendum to the initial contract with Edenred.