To settle the equivalent value of Ticket Restaurant® lunch vouchers, Ticket Cadou®, Ticket Vacanta®, Ticket Asist®, Ticket Cresa® or Ticket Medica®, you can send your vouchers to the Refund Agency from our Bucharest headquarters, accompanied by the refund note customized with your company data.
Which are the steps you should follow for the refund of the lunch and other vouchers?
a) Fill in on the overleaf of all the vouchers the date when such were used and ffix your company's stamp to the special sections;
b) Fill in the refund note which is customized with your company's fiscal data and with your affiliate code. The note can be downloaded for free from the Edenred Online platform, whenever you wish, after you made an affiliate account. Also by means of the Edenred Online platform you can manage the refunds, you download invoices and payment orders and you have access to the payment forecast. If you do not have an Internet connection, you can request the refund note at telephone number 021 301 33 15, option 2 or by email at email@example.com.
c) Send the vouchers to the Refund Agency from the Bucharest headquarters by courier or by mail, choosing the receipt confirmation option and the declared value option. Refund shall be made according to the affiliation contract and to the law in force.
Refund will be made directly to your account by bank transfer, according to the affiliation contract.
Vouchers received after 13:00 will be recorded as received in the next working day.
Working hours for recording vouchers:
Monday-Friday: 8:30 - 13:00
Working hours for public relations:
Monday-Friday: 9:00 - 17:00
DO NOT use notes with other companies' data or photocopies of already used notes!
DO NOT punch, staple, glue, bend, tear or deteriorate the vouchers!
DO NOT write and do not affix the stamp over the bar code!